Insyres ServiceDesk –
service requests processing
service requests processing
Leaving a request for maintenance work for employees and assigning it
to persons in charge has become faster and easier than ever!
to persons in charge has become faster and easier than ever!
What is the Insyres ServiceDesk system intended for?
The system enables to register and monitor the execution of various service requests:
1
to perform
maintenance work
maintenance work
2
to order office stationery
3
to order
conference rooms
conference rooms
4
to provide vehicles
5
for early checkout/room service in hotel
And many other service related functions.
How it works?
1
You create a request in
the ServiceDesk system
the ServiceDesk system
2
The request is submitted to an
authorized person for approval.
authorized person for approval.
3
An officer in charge is
assigned for execution of the request.
assigned for execution of the request.
4
The work is done on time, all the work
related data are displayed in the system
related data are displayed in the system
Which companies are suitable?
FOR BUSINESS
You will appreciate
the efficiency of your
customer service. The process
transparency enables to control
the quality of works performed and
manage the costs of the customer service.
the efficiency of your
customer service. The process
transparency enables to control
the quality of works performed and
manage the costs of the customer service.
FOR CUSTOMER SERVICES
A convenient and easy-to-use tool.
The system records the number, senders and type of requests received.
In case of disputes the software reports can be used as substantiation.
For manager:
displaying work load of various assignees.
Understanding the efficiency of employees.
The system records the number, senders and type of requests received.
In case of disputes the software reports can be used as substantiation.
For manager:
displaying work load of various assignees.
Understanding the efficiency of employees.
FOR BUSINESS CENTERS
Receive bids directly from
Receiving requests directly from tenants.
Receiving requests directly from tenants.
FOR HOTELS AND HOTEL CHAINS
Receiving requests from guests.
Centralized system for receiving requests from visitors.
A convenient system to control maids and internal service workers.
Control of the number of requests processed and the quality of services provided.
Centralized system for receiving requests from visitors.
A convenient system to control maids and internal service workers.
Control of the number of requests processed and the quality of services provided.
FOR APPLICANT
Using any customer services.
Convenient request processing form:
automatic receipt of request registration report, completion report, opportunity to leave comments and complaints.
Feature of controlling and registration of requests via the web-form.
Convenient request processing form:
automatic receipt of request registration report, completion report, opportunity to leave comments and complaints.
Feature of controlling and registration of requests via the web-form.
Advantages of the Insyres ServiceDesk
Standardization of business process. Providing a single point of contact for users and service staff
Automation of formalized accounting of all applications and claims from applicants
Elimination of losses, “forgetfulness” of dispatchers and duplication of information
Fast response: Information about an incident is shared with all support staff.
Well-organized customer feedback
Improved incident tracking, escalation and resolution procedures
A simple and friendly web-based system interface
Convenient and easy-to-use mobile application for IOS and Android: being at any distance away from a service center or service object the assignees receive notification of request receipt.
Latest technologies: feature of sending various notifications via SMS and e-mail
Better use of qualified staff. Control and increase of KPI of inefficient employees
Extensive monitoring of timeliness and services quality features
Maximum availability and accuracy of management and statistical information
Learn more about Insyres ServiceDesk!
Find out more by filling out the form below:
Find out more by filling out the form below:
